Document Management

What ever happened to my paperless office?

“Most organizations do not consider themselves to be in the document business, nevertheless documents are a second venture for nearly all organizations.“
-Kevin Crane from his book Designing a Document Strategy

Document Management Technology

Document Management refers to the capture and management of documents within an organization. Historically, document management used to refer just to the management of documents after they were scanned into a computer system. Today, document management more usually refers to the complete process of document imaging (or document scanning), OCR , workflow, document storage, document indexing and document retrieval.

OCR is the mechanical or electronic translation of images of handwritten, typewritten or printed text (usually captured by a scanner) into machine-editable text.

Document handling capability affects the profitability of business enterprise in two ways;

(Tactical - Efficiency) The handoff of documents between two employees creates a workflow and the transition of documents between departments creates a business operation.

The cost of documents to corporate America is estimated to be 15% of annual corporate revenue.

Documents claim up to 60% of office workers time and accounts for 45% of labor cost.

85% of documents are never retrieved, 50% are duplicates, and 60% are obsolete.

For every dollar a company spends on a final document, ten dollars is spent to manage the process.

(Strategic - Business Intelligence) The ability of the business to design, organize, store and access their own documents effectively defines ‘Corporate Knowledge’

Documents convert information into action.

Documents communicate on behalf of the organization.

Documents drive the business processes that move the business forward.

Documents influence how people think and feel.